Shipping & Returns

Shipping:

Order Processing:
We strive to process and ship all orders within 48 hours of purchase.



Delivery Time:
After shipment, you can expect delivery within 2 - 4 working days for urban areas. Rural areas may experience slightly longer delivery times.



Tracking:
Once your order is shipped, you will receive a tracking number via email.



Shipping Costs:
Urban shipping is free, while rural shipping incurs a $5.00 charge.



Delays:
Please anticipate potential delays of approximately 1 week during peak periods, such as Christmas or public holidays.

Returns:

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Exchanges:
We accept exchanges for products within 1 week of item received.



Damage or Wrong Item:
If your item is damaged during shipment or if we sent you the wrong item, please contact us at seazennz@gmail.com with proof of damage within 48 hours of receiving the order.

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Return Process:
For returns, please contact us within 48 hours to discuss the matter. Used candles cannot be exchanged or refunded, and change-of-mind purchases are not eligible for refunds.



Faulty Items:
If your item is deemed faulty under the discretion of Sea Zen, we will replace it at no cost to you. Evidence must be supplied in the form of a digital image.



Breakages:
In the case of breakages during shipping, please send a digital photo of the breakage/s to seazennz@gmail.com within 48 hours of receipt of goods. We may, at our discretion, send a replacement item/s.



Please note:
We take great care in packaging orders for delivery, but slight imperfections or variations may occur due to the handmade nature of our products.

Sea Zen is not liable for any improper use of products after purchase.

All customer comments and feedback may be used by Sea Zen on any medium platform.

If you have any questions or concerns regarding our Shipping & Returns Policy, please don't hesitate to contact us at seazennz@gmail.com