Terms & Conditions

Sea Zen – Terms & Conditions

Please read these Terms & Conditions carefully before placing an order. By using our website or purchasing through Sea Zen, you agree to be bound by these terms. If you do not agree with any part of these Terms & Conditions, please do not use this website.

1. Acceptance of Terms

By accessing, browsing, or purchasing from the Sea Zen website, you agree to comply with these Terms & Conditions.
We reserve the right to update or change these terms at any time without prior notice. Continued use of the website indicates your acceptance of any changes.

2. Customer Information & Privacy

We respect your privacy. Personal information collected through this website is used solely to fulfil your order and communicate with you.

We will not sell, rent, or share your personal information without your consent.
By subscribing to Sea Zen updates, you agree to receive occasional emails about new products or services. You may unsubscribe at any time.

3. Payment & Security

Prices may change without notice.

Payments are securely processed through Shopify and Stripe, using SSL encryption. Your credit card details are never stored by Sea Zen.

4. Shipping

We aim to despatch all orders within 48 hours of purchase.

Delivery Estimates:

  • Urban NZ addresses: 2–4 working days

  • Rural NZ addresses: Please allow extra time

  • International orders: Vary by location (shipping details shown at checkout)

Shipping Rates:

  • Calculated at checkout based on destination and order weight

You will receive a tracking number by email once your order has been shipped.

5. Cancellations & Order Changes

If you've made an error or changed your mind, please contact us immediately at seazennz@gmail.com — we may be able to amend or cancel the order if it hasn't been processed yet.
Once an order has been despatched, it cannot be altered or refunded due to a change of mind.

6. Returns, Exchanges & Breakages

We want you to be happy with your purchase. If there’s an issue, we’ll work with you to resolve it.

  • Exchanges: Accepted within 7 days of receiving your item, for unused products in original condition.

  • Damaged or incorrect items: Please email seazennz@gmail.com with a clear photo within 7 days. If successful, we’ll offer a replacement, store credit, or refund, depending on your preference.

  • Used candles: Cannot be returned or refunded unless deemed faulty at our discretion.

  • Change of mind: Refunds are not available for change-of-mind purchases. Contact us promptly if your order hasn’t yet been processed — we may be able to cancel it in time.

7. Product Disclaimer & Safety

Sea Zen is not responsible for the misuse of products after purchase.
Please follow candle safety guidelines at all times.

If you are pregnant, nursing, taking medication, or have a medical condition, consult a healthcare professional before using candles made with essential oils.
Our products and website content are not intended to diagnose, treat, cure, or prevent any disease.

8. Nature of Handmade Products

Sea Zen candles are handmade in small batches, using natural ingredients. As a result, there may be slight variations or imperfections in scent, colour, or finish — this is a feature of their unique, artisanal nature and does not affect performance or quality.

9. Customer Comments & Feedback

We may use customer feedback, reviews, or testimonials shared with us on any platform for marketing or promotional purposes.
No compensation or confidentiality is guaranteed unless otherwise arranged.

10. Contact

If you have any questions about these Terms & Conditions or need assistance with your order, please reach out to us:

Questions?
We’re always happy to help. Please email us at seazennz@gmail.com.